As a resort representative or 'Rep' as it is more commonly referred to you will be in the front line and will deal with clients on a daily basis. The main role of your job is to ensure all guest have a fantastic time during their ski trip.
Your first point of contact with guests will generally be at the airport as you great new guests that have just arrived ready for their ski holiday. You will then accompany then on their transfer back to the resort and ensure they guest safely checked into whichever hotel, apartment or chalet they will be staying in.
During their stay your main responsibilities as a ski resort rep will be helping with all kinds of logistics for guests, this will include helping them obtain lift passes, figuring out rental equipment and also providing information on local attractions and other apres ski activities.
Resort reps will also be expected to try and sell various activities to guests, these can include special theme dinners, ice skating trips, health and beauty activities and other fun excursions. Most guest will visit a resort in Europe for around a week at a time, during this time you will basically be there to ensure that guests have an enjoyable time and deal with any questions or issues that may come up.
What they say...
"Working as a ski resort rep is a fantastic job. Yes it is hard work and some guests can be a little demanding but it is such a great experience and fun time. I got to meet some great people and made friends that will last a lifetime. You basically work hard and play hard with a busy schedule of a day and then fun of a night! Most reps only get one day off a week so if you think you will be on the mountain skiing seven days a week then this may not be the best position for you."
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